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Course Outline

Introduction

  • The impact of communication on corporate success
  • The evolution of organizational team structures
  • Defining emotional intelligence

Communication Strategies

  • Pinpointing areas for communicative improvement
  • Techniques for enhancing dialogue clarity
  • Maintaining objectivity and avoiding personalization
  • Expressing intent accurately and authentically
  • The influence of emotions on interaction
  • The critical value of empathy

Team Dynamics

  • Characteristics of efficient versus inefficient teams
  • Aligning on shared objectives
  • Recognizing individual team member needs
  • Establishing goals and monitoring outcomes
  • Generating and sustaining synergy

Team Leadership

  • The critical role of effective leadership
  • Assuming responsibility for issues
  • Demonstrating leadership through action
  • Conducting concise and engaging meetings
  • Evaluating team progress
  • Developing the next generation of leaders

Emotional Intelligence in Practice

  • Core concepts of emotional intelligence
  • Assessing emotional intelligence levels
  • Utilizing emotional awareness to improve relationships
  • Recognizing diverse personality types within the team
  • Building emotional intelligence through specific tools and techniques

Summary and Conclusion

Requirements

  • Prior experience in a team-based work setting

Target Audience

  • Team leaders and members
  • Managers
 7 Hours

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