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Course Outline

Leadership vs. Management

  • Exploring the overlaps and distinctions between leadership and management; identifying what defines a great leader.
  • Identifying the qualities that make a manager exceptional.
  • Various Management Styles.
  • The Role of Organizational Climate.
  • Aligning Management Styles with the Organizational Climate.

Building High-Performing Teams

  • Defining what constitutes a true team.
  • The evolutionary stages of team development.
  • How managers can positively influence each stage of team development.

Managing Performance

  • Establishing Clear Objectives.
  • Overseeing Individual Performance.
  • Using Coaching to Enhance Performance.
  • Effective Delegation Strategies.
  • Utilizing Feedback as a Tool for Performance Management.

Effectively Implementing Change

  • Understanding why change initiatives succeed or fail.
  • The 9 Fundamental Principles of Change.
  • Navigating Emotional Responses to Change.
  • Addressing Resistance to Change and Understanding Its Potential Benefits.

Achieving Optimal Negotiation Outcomes

  • The Role of Communication in Negotiation.
  • The Value of Effective Presentations.
  • Diverse Negotiation Strategies.
  • Evaluating and Comparing Different Strategies.
  • Building Rapport with Stakeholders.
  • The 3-Phase Negotiation Process.

Resolving Conflict

  • Identifying Root Causes of Conflict.
  • The Progression of Conflict Handling:
    • Analyzing the Conflict.
    • Understanding Personal and Opposing Positions.
    • Reaching a Resolution.
  • Applying Kilmann’s Five Conflict-Handling Modes.
  • Strategies for Bridging Differences.
 7 Hours

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