Course Outline
Leadership vs. Management
- Exploring the overlaps and distinctions between leadership and management; identifying what defines a great leader.
- Identifying the qualities that make a manager exceptional.
- Various Management Styles.
- The Role of Organizational Climate.
- Aligning Management Styles with the Organizational Climate.
Building High-Performing Teams
- Defining what constitutes a true team.
- The evolutionary stages of team development.
- How managers can positively influence each stage of team development.
Managing Performance
- Establishing Clear Objectives.
- Overseeing Individual Performance.
- Using Coaching to Enhance Performance.
- Effective Delegation Strategies.
- Utilizing Feedback as a Tool for Performance Management.
Effectively Implementing Change
- Understanding why change initiatives succeed or fail.
- The 9 Fundamental Principles of Change.
- Navigating Emotional Responses to Change.
- Addressing Resistance to Change and Understanding Its Potential Benefits.
Achieving Optimal Negotiation Outcomes
- The Role of Communication in Negotiation.
- The Value of Effective Presentations.
- Diverse Negotiation Strategies.
- Evaluating and Comparing Different Strategies.
- Building Rapport with Stakeholders.
- The 3-Phase Negotiation Process.
Resolving Conflict
- Identifying Root Causes of Conflict.
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The Progression of Conflict Handling:
- Analyzing the Conflict.
- Understanding Personal and Opposing Positions.
- Reaching a Resolution.
- Applying Kilmann’s Five Conflict-Handling Modes.
- Strategies for Bridging Differences.
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.