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Course Outline
Foundation Tools
- Define clear communication objectives
- Establish a mutual understanding of roles
- Clarify the requirements and processes that best support communication outcomes
- Identify and leverage common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Message preparation
- Message alignment
- Message delivery
- Barriers to communication
- Communication Exercise: Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Building Trust
- Developing Rapport
- Outcome-oriented Thinking
- Active Listening for Understanding
- Expressing Ideas without Provoking Reactions
- Asking Specific Questions
- Summarizing
Influencing
- Broadening the Skill Set
- The Influencing Framework
- Guidelines for Influence
- Understanding Personal Needs and Motivations
- Influencing Strategies
- Influencing Exercise: Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating Without Defensiveness
- Communication Exercise: Real-World Scenarios
- Facilitating Team Communications
- Managing Difficult Behaviors
- Team Exercise: Handling Difficult Situations
Summary and Action Plans
- Key lessons learned and plans for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive