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Course Outline
Self and Others Awareness
- Exploring the drivers behind our behaviors
- Distinguishing between role-appropriate and inappropriate conduct
- Feedback: Understanding how others perceive and interact with us
Communication
- Methods of interacting with others
- Evaluating the strengths and limitations of various communication tools
- Defining and achieving Effective Communication
- Applying individual thinking and learning styles to daily tasks
Emotional Intelligence
- Emotions and their impact
- The significance of "EQ" compared to traditional IQ
- Goleman’s five components of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Analyzing why we respond to colleagues and customers in specific ways
- Techniques for building rapport
- The value of "True Rapport" in professional relationships
Stakeholder Management
- Meeting Stakeholder Needs
- Stakeholder Analysis: Identifying internal and external parties
Navigating Change
- The 9 core principles of change
- Emotional responses to change
- Managing resistance and leveraging it constructively
Requirements
Target Audience
This course is designed for staff members who need to address key aspects of communication and influence, specifically with:
- Colleagues
- Managers
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.