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Course Outline

Self and Others Awareness

  • Exploring the drivers behind our behaviors
  • Distinguishing between role-appropriate and inappropriate conduct
  • Feedback: Understanding how others perceive and interact with us

Communication

  • Methods of interacting with others
  • Evaluating the strengths and limitations of various communication tools
  • Defining and achieving Effective Communication
  • Applying individual thinking and learning styles to daily tasks

Emotional Intelligence

  • Emotions and their impact
  • The significance of "EQ" compared to traditional IQ
  • Goleman’s five components of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Analyzing why we respond to colleagues and customers in specific ways
  • Techniques for building rapport
  • The value of "True Rapport" in professional relationships

Stakeholder Management

  • Meeting Stakeholder Needs
  • Stakeholder Analysis: Identifying internal and external parties

Navigating Change

  • The 9 core principles of change
  • Emotional responses to change
  • Managing resistance and leveraging it constructively

Requirements

Target Audience

This course is designed for staff members who need to address key aspects of communication and influence, specifically with:

  • Colleagues
  • Managers
  • Internal and external clients and stakeholders
 14 Hours

Number of participants


Price per participant

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