Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles
- Soft skills fundamentals
- Perception, numerical literacy, and human behavior
- Finance, key metrics, and market dynamics
1. COMMUNICATION: PARADOXES, OBJECTIVES, AND INTENTIONS
- The core purpose and intent of communication
- Educating others
- Providing information
- Persuading audiences
- Key takeaways
2. UNDERSTANDING YOUR AUDIENCE
- Identifying who you are addressing
- Diverse perspectives, mental models, and schemas
- Navigating jargon in mixed groups
- Cultural and geographic contexts
- Levels of abstraction
3. COMMUNICATION TECHNIQUES AND RESOURCES
- Essential tools
- On-screen text and summarization
- Applying the rule of three
- Utilizing examples and analogies
4. THE ART OF STORYTELLING
- Universal appeal, cyclical nature, and innate human connection
- Applying narrative techniques in the workplace
- Methods for structuring a story
- The role of non-verbal cues
- The enduring impact of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Establishing trusted sources
- Visualizing data and insights
6. INTERPRETING DATA
- Mitigating confirmation bias
- Clarifying communication intent
- Understanding communication dynamics
7. FEEDBACK MECHANISMS
- Core feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- The Sandwich method
- The Pendleton rule
- Situation, Task, Action, and Result (STAR) model
- The SAID model
- Strategies for receiving effective feedback
- Practicing active listening
- Techniques for delivering constructive feedback
- Providing balanced and helpful input
- Summary of key points
Day 3
8. FOSTERING COLLABORATION
- The value of teamwork
- Defining effective collaboration
- Cultivating a collaborative culture
- Key conclusions
9. COLLABORATION PLATFORMS
- Popular collaboration suites and tools
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tools
10. ASSESSING YOUR COLLABORATIVE ABILITIES
- The Johari Window model
- Communicating with brevity
- Developing assertiveness
- Foundations of assertion
- Empathic assertion
- Consequence-based assertion
- The discrepancy technique
- Repetition strategies
- The fogging technique
11. EMOTIONAL INTELLIGENCE IN TEAMWORK
- Cultivating self-awareness
- Managing self-regulation
- Enhancing social awareness
- Mastering relationship management
12. DEVELOPING A PERSONAL BRAND
- Transparency and intent
- Steps to building your professional identity
- Step 1: Define your aspirations
- Step 2: Align your goals
- Step 3: Identify your audience and purpose
- Step 4: Foster engagement
- Defining brand attributes
13. CULTIVATING A POSITIVE MINDSET
- The evolution of Positive Mental Attitude (PMA)
- The power of 'can-do' energy and confidence
- Strategies for sustaining a positive outlook
- Pure positivity
- Final thoughts
14. STRATEGIC NETWORKING
15. REVIEW AND KEY TAKEAWAYS
Requirements
Required Background and Competencies
There are no mandatory prerequisites, though prior professional experience in any field is advantageous.
Target Audience
The program is typically suited for professionals with several years of experience. However, the content is universally applicable across most disciplines. It is particularly valuable for specialists who need to explain complex or niche concepts to a general audience.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
