Get in Touch

Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Core Element in Organizational Contacts

  • Self-analysis of personal communication styles
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Differences between direct and telephone communication

Communicating Within Organizations

  • Network communication structures in organizations
  • Information flow models and optimization strategies
  • Roles of tasks and internal communication tools

Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional staff interactions
  • Active listening as a tool for effective communication
  • Obstacles to hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Building Teams and Their Impact on Cooperation

  • Stages of team development: operational principles and associated risks
  • Effective methods for working through each stage
  • Identifying team roles and responsibilities

Conflict and Competition in Groups as Challenges to Cooperation

  • Sources and types of conflicts
  • Strategies for resolving conflicts
  • Competition in teams: benefits and drawbacks

Sources and types of conflicts

Maintaining harmony and positive relations through the concept of assertive behavior

  • Defining assertiveness
  • Understanding your rights
  • Deciding when to act assertively
  • Distinguishing between aggressive, submissive, and assertive behavior
  • Creating "I" messages to express opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying inhibitors
  • Self-assertive expression and autonomy

Respect for Self and Others: Navigating Agreement and Refusal

  • The ability to deny or refuse requests
  • Skills in argumentation and debate
  • Recognizing and managing manipulation
  • Accepting positive and negative responses to criticism
  • Providing constructive feedback
 14 Hours

Number of participants


Price per participant

Testimonials (7)

Upcoming Courses

Related Categories