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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Core Element in Organizational Contacts
- Self-analysis of personal communication styles
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differences between direct and telephone communication
Communicating Within Organizations
- Network communication structures in organizations
- Information flow models and optimization strategies
- Roles of tasks and internal communication tools
Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional staff interactions
- Active listening as a tool for effective communication
- Obstacles to hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Building Teams and Their Impact on Cooperation
- Stages of team development: operational principles and associated risks
- Effective methods for working through each stage
- Identifying team roles and responsibilities
Conflict and Competition in Groups as Challenges to Cooperation
- Sources and types of conflicts
- Strategies for resolving conflicts
- Competition in teams: benefits and drawbacks
Sources and types of conflicts
Maintaining harmony and positive relations through the concept of assertive behavior
- Defining assertiveness
- Understanding your rights
- Deciding when to act assertively
- Distinguishing between aggressive, submissive, and assertive behavior
- Creating "I" messages to express opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying inhibitors
- Self-assertive expression and autonomy
Respect for Self and Others: Navigating Agreement and Refusal
- The ability to deny or refuse requests
- Skills in argumentation and debate
- Recognizing and managing manipulation
- Accepting positive and negative responses to criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality