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Duration 7 hours
Course Outline
Sensitivity in the Professional Context
- Defining the concepts of sensitivity and respect within professional settings.
- Examining the influence of tone, word choice, and body language.
- Developing awareness of cultural, personal, and social variations.
Identifying and Mitigating Unconscious Bias
- Understanding the formation of biases and their effect on decision-making.
- Exploring examples of microaggressions and unintentional offense.
- Implementing practical strategies to minimize bias and ensure fairness.
Empathy and Emotional Intelligence
- Interpreting the perspectives and emotions of others.
- Practicing active listening and compassionate dialogue.
- Utilizing empathy to deepen trust and foster collaboration.
Managing Sensitive Interactions
- Responding to conflict or offense in a constructive manner.
- Maintaining professionalism during high-pressure situations.
- Transforming challenging conversations into opportunities for growth.
Cultivating an Inclusive Culture
- Encouraging respect, transparency, and collective responsibility.
- Championing inclusive behaviors in everyday interactions.
- The role of leadership in exemplifying sensitive communication.
Application and Reflective Practice
- Engaging in case-based exercises focused on sensitive workplace scenarios.
- Participating in group reflections and sharing of insights.
- Developing a personal action plan to integrate sensitivity principles.
Recap and Future Actions
- Reviewing core concepts and practical methodologies.
- Committing to ongoing awareness and respectful conduct.
- Establishing guidelines for sustaining long-term inclusivity.
Requirements
- Professional experience within team-based or client-facing roles.
- A willingness to engage in self-reflection and group dialogue.
- No previous formal training in diversity or inclusion is necessary.
Target Audience
- Staff members and team leaders committed to fostering respect and inclusion.
- Managers seeking to enhance team empathy and cultural awareness.
- Organizations dedicated to reinforcing a culture of sensitivity and mutual understanding.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
