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Course Outline
Module 1: Self-Insight and Understanding Others
- Exploring the underlying drivers of human behavior
- Distinguishing between acceptable and unacceptable behaviors in alignment with business roles
- Gaining perspective on how others perceive and interact with us
Module 2: Communication Dynamics
- Examining the mechanics of interpersonal exchange
- Weighing the pros and cons of different communication mediums
- Defining effective communication and strategies for achieving it
- Leveraging individual thinking and learning styles in daily workflows
Module 3: Emotional Intelligence
- Analyzing emotions and their impact on outcomes
- Emphasizing the value of EQ (Emotional Quotient) over standard IQ
- Applying Goleman’s five dimensions of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Effective Delegation
- Defining the concept of delegation
- Mastering the procedural stages of successful delegation
Module 5: Transactional Analysis
- Understanding why we react to colleagues and clients in specific ways
- Techniques for building genuine rapport with colleagues and clients
- Reaping the benefits of authentic connection in interpersonal dynamics
Module 6: Stakeholder Engagement
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Module 7: Navigating Change
- Reviewing nine fundamental principles of change management
- Recognizing typical emotional responses to organizational shifts
- Reframing resistance to change and identifying its potential advantages
Module 8: Conflict Resolution
- Identifying root causes of conflict
- Progressing through the phases of conflict management:
- Assessing the nature of the conflict
- Clarifying positions held by involved parties
- Implementing resolution strategies
- Applying Kilmann’s Five Modes of Conflict Handling
- Techniques for bridging gaps and reaching consensus
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.