Get in Touch

Course Outline

Module 1: Self-Insight and Understanding Others

  • Exploring the underlying drivers of human behavior
  • Distinguishing between acceptable and unacceptable behaviors in alignment with business roles
  • Gaining perspective on how others perceive and interact with us

Module 2: Communication Dynamics

  • Examining the mechanics of interpersonal exchange
  • Weighing the pros and cons of different communication mediums
  • Defining effective communication and strategies for achieving it
  • Leveraging individual thinking and learning styles in daily workflows

Module 3: Emotional Intelligence

  • Analyzing emotions and their impact on outcomes
  • Emphasizing the value of EQ (Emotional Quotient) over standard IQ
  • Applying Goleman’s five dimensions of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Module 4: Effective Delegation

  • Defining the concept of delegation
  • Mastering the procedural stages of successful delegation

Module 5: Transactional Analysis

  • Understanding why we react to colleagues and clients in specific ways
  • Techniques for building genuine rapport with colleagues and clients
  • Reaping the benefits of authentic connection in interpersonal dynamics

Module 6: Stakeholder Engagement

  • Strategies for meeting stakeholder expectations
  • Conducting stakeholder analysis across internal and external groups

Module 7: Navigating Change

  • Reviewing nine fundamental principles of change management
  • Recognizing typical emotional responses to organizational shifts
  • Reframing resistance to change and identifying its potential advantages

Module 8: Conflict Resolution

  • Identifying root causes of conflict
  • Progressing through the phases of conflict management:
    • Assessing the nature of the conflict
    • Clarifying positions held by involved parties
    • Implementing resolution strategies
  • Applying Kilmann’s Five Modes of Conflict Handling
  • Techniques for bridging gaps and reaching consensus
 21 Hours

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories