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Course Outline
Introduction to Feedforward
- Distinguishing between feedback and feedforward: key differences
- The efficacy of feedforward: emphasizing strengths and future potential
- Supporting evidence and business rationale for forward-looking coaching
Foundational Principles and Methods
- Providing succinct, specific, and future-aligned recommendations
- Employing positive phrasing to avoid critical or judgmental tones
- Utilizing open-ended questions and active listening to foster constructive dialogue
Practical Application of Feedforward Dialogues
- Structured feedforward framework: request, suggest, commit
- Role-play simulation: individual feedforward sessions
- Peer coaching and quick practice iterations
Adapting Feedforward to Various Environments
- Team meetings and stand-ups: delivering brief, actionable insights
- Feedforward strategies for remote and asynchronous teams
- Cross-cultural nuances and maintaining psychological safety
Navigating Challenging Conversations
- Integrating feedforward with corrective discussions when necessary
- De-escalation strategies and reframing techniques for positive outcomes
- Establishing clear boundaries and follow-up agreements
Integrating Feedforward into Team Dynamics
- Crafting simple routines and rituals to sustain the practice
- Evaluating impact: using qualitative and basic quantitative metrics
- Action planning: developing your team’s feedforward implementation roadmap
Troubleshooting and Resilience
- Identifying common barriers and strategies to overcome resistance
- Recognizing when feedforward is not sufficient and exploring alternative solutions
- Accessing coaching resources and understanding escalation protocols
Key Takeaways and Future Actions
Requirements
- A foundational grasp of team leadership and communication fundamentals
- Prior experience managing or coordinating small groups is advantageous
- An openness to engage in role-play exercises and peer coaching sessions
Intended Audience
- Team leaders
- Managers
- Supervisors
- Human resources specialists
7 Hours
Testimonials (3)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
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Promoting the interaction between people.