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Course Outline

Introduction to Feedforward

  • Distinguishing between feedback and feedforward: key differences
  • The efficacy of feedforward: emphasizing strengths and future potential
  • Supporting evidence and business rationale for forward-looking coaching

Foundational Principles and Methods

  • Providing succinct, specific, and future-aligned recommendations
  • Employing positive phrasing to avoid critical or judgmental tones
  • Utilizing open-ended questions and active listening to foster constructive dialogue

Practical Application of Feedforward Dialogues

  • Structured feedforward framework: request, suggest, commit
  • Role-play simulation: individual feedforward sessions
  • Peer coaching and quick practice iterations

Adapting Feedforward to Various Environments

  • Team meetings and stand-ups: delivering brief, actionable insights
  • Feedforward strategies for remote and asynchronous teams
  • Cross-cultural nuances and maintaining psychological safety

Navigating Challenging Conversations

  • Integrating feedforward with corrective discussions when necessary
  • De-escalation strategies and reframing techniques for positive outcomes
  • Establishing clear boundaries and follow-up agreements

Integrating Feedforward into Team Dynamics

  • Crafting simple routines and rituals to sustain the practice
  • Evaluating impact: using qualitative and basic quantitative metrics
  • Action planning: developing your team’s feedforward implementation roadmap

Troubleshooting and Resilience

  • Identifying common barriers and strategies to overcome resistance
  • Recognizing when feedforward is not sufficient and exploring alternative solutions
  • Accessing coaching resources and understanding escalation protocols

Key Takeaways and Future Actions

Requirements

  • A foundational grasp of team leadership and communication fundamentals
  • Prior experience managing or coordinating small groups is advantageous
  • An openness to engage in role-play exercises and peer coaching sessions

Intended Audience

  • Team leaders
  • Managers
  • Supervisors
  • Human resources specialists
 7 Hours

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