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Course Outline

Foundations of Human Resources Management (HRM)

  • Summary of key HR functions and associated duties
  • Insight into the end-to-end HR lifecycle
  • How HR drives the achievement of business objectives

Managing Employee Grievances

  • Identifying and classifying different types of complaints
  • Establishing trust and fostering a secure atmosphere for staff
  • Techniques for resolving complaints effectively

Performance Optimization

  • Defining specific, measurable objectives
  • Delivering constructive feedback and coaching
  • Executing comprehensive performance assessments

Disciplinary Procedures

  • Creating policies that are transparent and equitable
  • Addressing misconduct and substandard performance
  • Recording and managing disciplinary discussions

Resolving Common HR Challenges

  • Managing absence rates and interpersonal conflicts
  • Maintaining adherence to labor laws and regulatory frameworks
  • Enhancing employee engagement and overall well-being

Cultivating a Constructive Work Environment

  • Analyzing the nuances of organizational culture
  • Advancing diversity, equity, and inclusion initiatives
  • Strengthening team cohesion and morale

Practical Applications: Case Studies and Role-Play

  • Evaluating real-world HR situations
  • Rehearsing communication and conflict resolution tactics
  • Reflecting on results and extracting key takeaways

Conclusion and Recommendations for Future Development

Requirements

  • Previous experience in Human Resources is not a prerequisite.
  • A foundational understanding of organizational hierarchies is recommended.

Target Audience

  • Emerging and entry-level HR specialists.
  • Supervisors and managers carrying HR-related responsibilities.
  • Team leaders aiming to enhance their personnel management capabilities.
 14 Hours

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