Course Outline
Comprehending Assertiveness
- Defining assertiveness and distinguishing it from other communication styles.
- Examining the distinctions among passive, aggressive, passive-aggressive, and assertive behaviors.
- Evaluating your personal communication approach.
- Exploring the advantages of assertive dialogue in professional environments.
Cultivating Confidence and Self-Awareness
- Pinpointing personal impediments to assertive behavior.
- Addressing limiting beliefs to reinforce self-assurance.
- Analyzing emotional triggers and regulating corresponding responses.
- Fostering a mindset rooted in positivity and self-belief.
Communicating with Assurance
- Applying core principles of effective verbal and non-verbal exchange.
- Practicing active listening and formulating impactful questions.
- Articulating views, requirements, and expectations with clarity and respect.
- Declining requests professionally while preserving professional relationships.
Empathizing with Others and Positive Influence
- Identifying various communication and behavioral profiles.
- Tailoring your message to accommodate different personality types.
- Establishing strong rapport and credibility.
- Leveraging influence techniques to drive favorable results.
Navigating Difficult Dialogues
- Strategically preparing for high-stakes conversations.
- Addressing conflict in a calm and productive manner.
- Responding to criticism, grievances, and challenging conduct with poise.
- Maintaining emotional balance and professionalism under pressure.
Practical Assertiveness Techniques
- Providing and absorbing constructive feedback.
- Bargaining for solutions that benefit all parties.
- Applying assertiveness methods in meetings, presentations, and daily interactions.
- Engaging in role-plays and simulations based on real-world work scenarios.
Ongoing Professional Growth
- Reflecting on personal strengths and areas requiring enhancement.
- Formulating a personalized plan for assertiveness improvement.
- Establishing SMART goals for continuous development.
- Spotting chances to integrate new skills into daily professional activities.
Requirements
No prior requirements.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
