Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Foundations of Competency-Based Interviewing
- Why traditional interview methods often fall short in critical environments
- Distinguishing between competency frameworks and job descriptions
- Using the STAR method as a basis for structured assessment
- Aligning interview design with organizational culture and operational needs
Identifying Core Competencies for Critical Roles
- Differentiating between essential and desirable competencies
- Mapping competencies to the actual demands of retail and operational roles
- Practical exercise: developing a competency profile for a frontline position
- Evolving competency models in response to changing business requirements
Crafting Screening Questions and Initial Filters
- Principles of effective pre-screening and application review
- Creating knockout questions to assess availability, logistics, and basic fit
- Preventing over-screening that could unnecessarily limit the candidate pool
- Practical exercise: creating a screening scorecard for a specific role
Behavioral and Situational Interview Questions
- Developing behavioral questions that uncover past performance and problem-solving skills
- Using situational questions to evaluate judgment under pressure
- Curating question banks for common operational competencies such as resilience, teamwork, and customer focus
- Role-play exercise: executing a competency-based interview
Striking a Balance Between Rigor and Inclusivity
- How excessive requirements can diminish candidate diversity and volume
- Distinguishing between essential competencies and trainable skills
- Incorporating alternative assessment pathways for non-traditional candidates
- Refining evaluation criteria to better reflect real-world success predictors
Structured Scoring and Bias Mitigation
- Developing scoring rubrics to standardize evaluation across multiple interviewers
- Recognizing and mitigating common cognitive biases in interviews
- Conducting calibration sessions to ensure consistent scoring in collaborative hiring
- Exercise: evaluating real candidate responses using a competency rubric
Interview Logistics in Critical Settings
- Navigating high-volume or rapid-turnaround hiring cycles
- Utilizing group interviews and assessment centers for operational roles
- Best practices for remote screening and telephone interviews
- Time management: conducting thorough interviews within operational constraints
Practical Workshop: Comprehensive Interview Simulation
- Designing a complete interview process for an actual company role
- Conducting mock interviews and receiving peer feedback
- Analyzing screening outcomes and optimizing filters
- Developing an action plan to implement competency-based interviewing within the organization
Requirements
- A foundational understanding of human resources or recruitment principles
- Familiarity with organizational roles and job specifications
Target Audience
- HR professionals and recruitment specialists
- Store managers and team leaders involved in the hiring process
- Operations supervisors conducting frontline interviews
- Professionals seeking practical interviewing skills for demanding operational contexts
Testimonials (3)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
I enjoyed how practical it was, Irma was approachable and able to answer/research our questions, able to give us useful information and tips, helped me on my journey with AI.
Breandan - Health Quality and Safety Commission
Course - AI-Powered HR: Transforming the Future of People Management
All interaction between Elodie and us . Good ratio theory/practice.
