Course Outline
Introduction
• Distinguishing between digitization and redesign: why migrating paper processes to screens is ineffective.
Mapping the Current Process
• Conducting process mapping from the customer's point of view.
• Measuring time consumption, step count, and drop-off points.
Identifying Waste
• Eliminating redundant steps, documentation, and signatures.
• Reducing excessive approvals and inter-departmental handoffs.
• Differentiating mandatory regulatory requirements from internal operational habits.
Designing the Target Process
• Applying principles of simple digital process design.
• Co-designing solutions with business, IT, risk, and compliance stakeholders.
• Collaborating effectively with BA and UX teams.
From Design to Delivery
• Translating the new process into a product backlog.
• Implementing through incremental releases rather than a single large-scale launch.
• Tracking results via key metrics such as time, completion rates, and digital share.
Case Study
• Transforming a bank's loan, credit card, and insurance application from a 30+ minute procedure to a 5-minute, single-signature flow.
Practice
• Applying redesign techniques to processes within participants' own organizations.
Summary and Next Steps
Requirements
Prerequisites
• No prior knowledge of process modeling notations is necessary.
• Experience working with business processes in any capacity.
Target Audience
• Product Owners and product managers.
• Business analysts and process owners.
• Operations and back-office managers.
• Teams digitizing services within banks, insurance companies, utilities, and public administration sectors.
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
