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Duration 7 hours
Course Outline
Level: Intermediate to Advanced
Style: 80% practical application / 20% facilitator guidance
Tools Used: Miro / Jamboard or physical whiteboards, Excel / Lucidchart / your preferred BA tools
1. Revisiting the Role: Business Analysis in Agile & Product Teams
- Examine Business Analysis as a value enabler that extends beyond requirement documentation
- Activity: Team Mapping — locate your role within the product/team lifecycle, define your customers/users, and identify alignment gaps or blockers
- Deliverable: A personalized “Business Analysis Position Map”
2. Making Data-Driven Decisions with BA Techniques
- Practice interpreting raw and complex user research data
- Hands-on: Develop problem or opportunity hypothesis statements
- Introduce techniques such as Pareto Analysis (80/20 rule), Root Cause Analysis (Fishbone / 5 Whys), Decision Matrix, and Hypothesis Writing
3. Process Optimization Simulation
- Collaborative mini-project to redesign a customer business process based on real-world challenges
- Apply tools such as SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and User Story Mapping
- Teams present “before & after” diagrams for peer critique and iterative improvement
4. Advanced Elicitation in Complex Environments
- Build skills in crafting user stories and acceptance criteria, mapping intricate stakeholder networks, prioritizing conflicting needs, and utilizing roadmap techniques (Now/Next/Later)
- Roleplay activity: Extracting detailed user stories from story maps
5. Turning Strategy into Action: OKRs & Beyond
- Scenario-based team sprint centered on the objective to “innovate faster”
- Teams define the Objective, Three Key Results, and a Business analysis action plan
- Presentations followed by constructive peer feedback
6. Wrap-up & Templates Toolkit
- Distribute a comprehensive BA toolkit featuring templates for stakeholder mapping, story mapping, prioritization, and more
- Gather and discuss key insights and takeaways from participants
Requirements
Prerequisites:
- A foundational grasp of business analysis core concepts and terminology
- Familiarity with user stories and basic stakeholder engagement practices
- Proficiency in using digital collaboration platforms such as Miro, Jamboard, Excel, or comparable tools
- An analytical mindset accompanied by a keen interest in refining problem-solving and decision-making capabilities
Audience:
- Business Analysts
- Product Owners/Managers
- User Researchers
Testimonials (2)
the practical part
Daniela Mirevska
Course - Business Process Modelling in BPMN 2.0
The trainer shared his knowledge and led great atmosphere.
