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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Its origins and development
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service industries

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Strategic prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Thinking: Structure and practical application
  • Brief comparative analysis: Lean vs. Agile vs. Six Sigma

3. Lean Kanban Systems (4 hours)

  • Core components and mechanics of the Kanban system
  • Effective board administration
  • Managing Pull systems and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Operational Processes (4 hours)

  • Value Stream Mapping (VSM)
  • Detecting waste in banking operations
  • Implementing KAIKAKU for radical improvement

5. Additional Lean Methodologies (2 hours)

  • GEMBA: Going to the source
  • KAIZEN: Continuous improvement
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys
  • POKA-YOKE: Error-proofing mechanisms

Course Recap and Future Actions

Requirements

  • A solid grasp of fundamental project management concepts
  • Practical experience with process workflows in a corporate or banking environment
  • Existing knowledge of Agile or Lean frameworks

Target Audience

  • Process managers and business analysts
  • Project managers within banking and financial services
  • Professionals engaged in requirements elicitation and process optimization

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