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Duration 7 hours
Course Outline
Introduction
- Understanding the reasons behind the avoidance of difficult conversations
- The implications of misalignment and unaddressed tension
- Distinguishing between conversation and confrontation
- Cultivating the leadership mindset necessary for candour
- Grasping the concept of psychological safety
Anatomy of a Difficult Conversation
- Identifying common patterns of conversational breakdown
- Understanding emotional triggers and reactive behaviors
- Navigating power dynamics and clarifying roles
- Differentiating between intention and impact
Structuring the Dialogue
- Defining the true objective of the discussion
- Developing a robust conversation framework
- Opening with impact and establishing the right context
- Articulating expectations with precision
- Transitioning from identifying problems to reaching agreement
Managing Emotions and Resistance
- Recognizing signs of defensiveness
- Responding effectively without escalation
- Maintaining composure under high-pressure situations
- Applying de-escalation techniques
- Restoring trust when discussions go off track
Accountability and Follow-Through
- Setting precise behavioural expectations
- Defining ownership and setting timelines
- Documenting mutual agreements
- Conducting follow-ups without micromanaging
Practice Lab
- Engaging in role-play simulations
- Receiving and giving peer feedback
- Participating in hot-seat coaching debriefs
- Applying concepts to real-world workplace scenarios
Conclusion and Future Steps
- Identifying common pitfalls to avoid
- Developing a personal action plan
- Integrating courageous conversations into daily leadership practice
Requirements
- Familiarity with fundamental leadership principles
- Experience in managing or leading teams
- Prior involvement in team meetings or performance reviews
Target Audience
- Managers and team leads
- Human Resources and People & Culture specialists
- Senior leaders and C-suite executives
- Project and program managers
- Any individual accountable for driving conversations that shape performance or strategic direction
Testimonials (1)
Tips such as, asking my team What else can I say to you so you are successful. Be a better leader by learning to trust the team and hold them accountable.
