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Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Insight into SAP S/4HANA architecture and its defining features
  • Survey of SAP SuccessFactors modules and their integration capabilities
  • Navigating the SAP GUI and Fiori Launchpad
  • Understanding the system landscape, environments, and standard user roles

Module 2: Technical Issue Resolution

  • Analyzing common transactional errors and their root causes
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1)
  • Addressing configuration-related challenges
  • Diagnosing performance bottlenecks and system availability issues
  • Monitoring and optimizing background jobs (SM36, SM37)

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Supporting transactional workflows (e.g., FB50, F-28, F110)
  • Ensuring integration with related modules such as MM and SD
  • Foundations of financial reporting and reconciliation

3.2 Materials Management (MM)

  • Overview of procurement and inventory management processes
  • Key transaction codes (ME21N, MIGO, MIRO)
  • Stock status tracking and material movement analysis
  • Resolving issues related to purchase orders and goods receipts

Module 4: Master Data Management

  • Creating, updating, and validating master data records
  • Managing Business Partner data for customers and vendors
  • Handling Material Master data
  • Best practices for ensuring data consistency and preventing transactional errors
  • Utilizing tools for data monitoring and validation

Module 5: Access and Authorization Management

  • Grasping the SAP authorization framework (roles, profiles, authorizations)
  • Configuring and modifying user access profiles
  • Diagnosing authorization errors (SU53, ST01)
  • Collaborating with security teams for role assignment management

Module 6: Configuration and Workflow Support

  • Understanding the fundamental workflow architecture in SAP
  • Configuring approval flows, particularly within procurement and finance
  • Monitoring workflows to identify and resolve bottlenecks or errors
  • Addressing common workflow issues and implementing solutions

Summary and Next Steps

Requirements

  • Competence in basic SAP navigation
  • Knowledge of core enterprise business processes
  • Practical experience in supporting ERP systems or similar enterprise applications

Target Audience

  • IT support teams
  • SAP functional and technical consultants
  • System administrators and application support specialists
 21 Hours

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