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Course Outline

Introduction to SAP S/4HANA

  • High-level view of SAP S/4HANA and its primary capabilities
  • The function of sales within the broader SAP S/4HANA enterprise architecture
  • Notable distinctions between SAP ECC and SAP S/4HANA
  • User interface: An introduction to SAP Fiori

Sales Organizational Framework

  • Establishing sales organizations, distribution channels, and divisions
  • Understanding the importance of the sales area and its structural components

Sales Process Overview

  • Navigating the primary sales process flow in SAP S/4HANA
  • Insights into sales order management and fulfillment procedures
  • Critical integration touchpoints with other modules (e.g., Finance, Procurement)

Sales Documentation

  • Architecture and processing logic of sales documents
  • Creating and overseeing sales orders
  • Classification of sales documents (standard orders, quotations, contracts, returns)

Pricing and Discounting

  • Foundations of SAP pricing principles and methodologies
  • Setting up pricing conditions, types, and configurations
  • Application of discounts, surcharges, and specialized pricing rules

Availability Verification and Backorder Processing

  • Executing availability checks during the order creation phase
  • Introduction to backorder processing and order rescheduling

Delivery Administration

  • Generating and monitoring delivery documents
  • Configuration of delivery types
  • Delivery workflow: Picking, packing, and goods issue

Shipping and Logistics

  • Insights into shipping capabilities and transportation planning
  • Configuration of transportation routes and shipment schedules
  • Integration with warehouse and inventory systems

Billing Operations

  • Overview of the billing cycle in SAP S/4HANA
  • Creation and management of billing documents
  • Invoice processing, tax computations, and credit memos

Analytics in SAP S/4HANA

  • Introduction to embedded analytics in SAP S/4HANA Sales
  • Standard reports and KPIs for tracking sales performance
  • Leveraging SAP Fiori apps for sales data analysis

Credit and Risk Oversight

  • Management of customer credit limits
  • Integration of credit management with sales order processing
  • Handling of blocked orders and credit verification

Returns and Complaints Handling

  • Managing return workflows and complaint resolution
  • Processing credit memos and return orders
  • Pricing and settlement aspects related to returns

Sales Master Data

  • Customer master, material master, and condition master data
  • Configuration of sales-specific master data fields
  • Maintenance and synchronization of data across modules

Sales Process Configuration

  • Setup of sales document types and item categories
  • Assignment of sales organizations and plants to documents
  • Customization of pricing procedures, discounts, and surcharges

Project and Integration Insights

  • Strategies for implementing SAP S/4HANA Sales in practical projects
  • Integration points with other SAP modules (MM, SD, FI, CO)
  • Best practices for system optimization and performance enhancement

Conclusion and Future Directions

Requirements

  • Familiarity with fundamental sales workflows
  • Foundational knowledge of SAP systems

Target Audience

  • Professionals in sales and distribution
  • SAP functional consultants
  • Owners of business processes
 28 Hours

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