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Course Outline
Introduction to Root Cause Analysis (RCA)
- Core definitions and the significance of RCA
- Categories of root causes: systemic, process-related, and human elements
- The place of RCA within the internal audit framework
Identifying and Defining Audit Findings
- Typical challenges encountered in internal audits
- Best practices for documenting findings with clarity
- Differentiating between surface-level symptoms and deep-rooted causes
Essential RCA Tools for Internal Auditors
- The 5 Whys technique
- Fishbone (Ishikawa) Diagram usage
- Failure Mode and Effects Analysis (FMEA) application
- Utilizing Pareto Analysis to prioritize root causes
Executing an RCA Investigation
- Data collection and analytical techniques
- Stakeholder interviews for accurate fact-finding
- Establishing clear cause-and-effect linkages
Formulating and Enacting Corrective Measures
- Converting RCA insights into practical recommendations
- Crafting corrective and preventive action plans (CAPA)
- Sustaining the long-term success of implemented actions
Weaving RCA into Standard Audit Operations
- Integrating RCA into audit planning and reporting cycles
- Leveraging RCA to drive ongoing improvement
- Tracking and evaluating the results of RCA initiatives
Case Studies and Hands-on Practice
- Real-world RCA applications in auditing scenarios
- Collaborative workshop: Performing RCA on representative audit cases
- Role-play exercises for identifying root causes through interviews
Recap and Future Directions
Requirements
- Foundational knowledge of internal audit workflows
- Background in risk assessment and compliance management
- Familiarity with internal organizational policies and standard operating procedures
Target Audience
- Internal Auditors
- Risk and Compliance Officers
- Quality Assurance Specialists
- Process Improvement Experts
14 Hours
Testimonials (1)
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