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Course Outline

Introduction to Root Cause Analysis (RCA)

  • Core definitions and the significance of RCA
  • Categories of root causes: systemic, process-related, and human elements
  • The place of RCA within the internal audit framework

Identifying and Defining Audit Findings

  • Typical challenges encountered in internal audits
  • Best practices for documenting findings with clarity
  • Differentiating between surface-level symptoms and deep-rooted causes

Essential RCA Tools for Internal Auditors

  • The 5 Whys technique
  • Fishbone (Ishikawa) Diagram usage
  • Failure Mode and Effects Analysis (FMEA) application
  • Utilizing Pareto Analysis to prioritize root causes

Executing an RCA Investigation

  • Data collection and analytical techniques
  • Stakeholder interviews for accurate fact-finding
  • Establishing clear cause-and-effect linkages

Formulating and Enacting Corrective Measures

  • Converting RCA insights into practical recommendations
  • Crafting corrective and preventive action plans (CAPA)
  • Sustaining the long-term success of implemented actions

Weaving RCA into Standard Audit Operations

  • Integrating RCA into audit planning and reporting cycles
  • Leveraging RCA to drive ongoing improvement
  • Tracking and evaluating the results of RCA initiatives

Case Studies and Hands-on Practice

  • Real-world RCA applications in auditing scenarios
  • Collaborative workshop: Performing RCA on representative audit cases
  • Role-play exercises for identifying root causes through interviews

Recap and Future Directions

Requirements

  • Foundational knowledge of internal audit workflows
  • Background in risk assessment and compliance management
  • Familiarity with internal organizational policies and standard operating procedures

Target Audience

  • Internal Auditors
  • Risk and Compliance Officers
  • Quality Assurance Specialists
  • Process Improvement Experts
 14 Hours

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