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Duration 7 hours
Course Outline
Introduction to ChatGPT in the Public Sector
- Understanding ChatGPT and its underlying mechanisms
- Applications within government operational workflows
- Key strengths, limitations, and ethical usage guidelines
Writing and Refining Official Communications
- Creating initial drafts for memos, emails, and reports
- Enhancing tone, clarity, and plain language usage
- Adjusting content for various audiences and formats
Summarization and Data Extraction
- Condensing extensive policy or research documentation
- Identifying critical points and actionable items
- Organizing summaries for briefings and meetings
Prompt Engineering for Government Applications
- Foundational and advanced prompting strategies
- Effective use of examples and role-based instructions
- Developing reusable prompt templates for repetitive tasks
Translation and Multilingual Capabilities
- Translating internal and external communications
- Sustaining professional tone across different languages
- Leveraging ChatGPT for inclusive and accessible language
Productivity and Task Automation
- Ideation and brainstorming for new initiatives
- Generating content from structured data sources (e.g., tables)
- Creating outlines for presentation decks or briefings
Compliance, Security, and Ethical Standards
- Assessing data privacy and information sharing risks
- Adhering to internal AI and IT policy frameworks
- Fostering public trust through responsible AI adoption
Conclusion and Future Steps
Requirements
- Basic proficiency with digital tools common in public sector settings
- No previous experience with AI or ChatGPT is necessary
- Prior familiarity with creating, reviewing, or managing official communications is advantageous
Target Audience
- Public service teams and administrative specialists
- Policy analysts and government communication officers
- Personnel aiming to enhance productivity through AI-enabled tools
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.