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Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its strategic impact on the utilities industry
- Key functionalities and business benefits of SAP ISU
- Current industry-specific challenges and emerging trends
SAP ISU Architecture and Navigation
- System architecture of SAP ISU
- Interface navigation and user experience in SAP ISU
- Role-based access controls and security protocols
Customer Information System (CIS)
- Administration of customer master data
- Managing customer interactions and service requests
- Billing workflows and invoicing procedures
Meter Data Management (MDM)
- Collection and processing of meter data
- Integration of smart metering technologies
- Data validation techniques and estimation methods
Energy Data Management (EDM)
- Management of energy consumption records
- Demand-side management strategies
- Reporting on energy efficiency
Device Management (DM)
- Oversight of utility infrastructure assets
- Maintenance scheduling and asset lifecycle management
- Integration of device data streams
Billing and Invoicing
- Configuration of tariff structures and rate determination
- Calculation of bills and generation of invoices
- Processing of payments and collection management
Customer Service
- Resolution of customer inquiries and complaints
- Management of service orders and field service operations
- Utilization of customer self-service portals
Reporting and Analytics
- Utilization of SAP ISU reporting tools and dashboards
- Creation of custom reports and advanced analytics
- Leveraging data for informed decision-making
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO)
- Linkage with SAP Customer Relationship Management (CRM)
- Integration of third-party systems
Regulatory Compliance
- Adherence to industry-specific regulations and standards
- Maintenance of audit trails and regulatory documentation
Summary and Next Steps
Requirements
- A foundational grasp of the utilities industry landscape
- General familiarity with SAP core concepts
Target Audience
- IT professionals
- Utility operations managers
- SAP consultants
21 Hours
Testimonials (2)
The exercise and Q&A
Aristantia
Course - SAP MM
passion of the trainer, kindness and good in working with a team.
