Course Outline
Communication and Collaboration
- Communication – What is communication style and why is it important for effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Manager” – Team Collaboration Models and Team Self-Organization
- When people are “willing to want,” the entire team has a strong chance of performing well
- The “will” to make independent decisions
- Aiming for a single goal
- Ensuring people want one thing and are capable of doing another
- Supporting effective team self-organization as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosing and identifying preferred roles and communication styles
- Effective communication between roles and styles,
- Colors in communication – a foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- “The Conflict Spiral,”
- Effective problem and conflict resolution
External Communication
- The communication process,
- Communication plan,
- Information management,
- Communication with the external environment,
- Partnership and collaboration within the organization – SRMM® model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do we collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be highly interactive, with participant engagement exceeding 80% of the session time. Each session follows a similar dynamic: an opening exercise to build new habits (awareness), a mini-lecture on techniques (knowledge), and the application of new tactics and techniques (skills). At the end of each session, participants receive supplementary materials related to the topics covered. Practical experiences are summarized in mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms participants experience during workshop activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
