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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • General view of endpoint management and the specific features offered by OpenUEM
  • Grasping the lifecycle of endpoints and core management principles
  • Setting up the laboratory and preparing the testing environment

OpenUEM Setup & Configuration

  • Installation of OpenUEM server components
  • Deployment of agents to devices running Windows, macOS, and Linux
  • Adjustment of network parameters and security protocols

Endpoint Registration & Structure

  • Adding endpoints to the OpenUEM console
  • Categorizing and organizing devices for streamlined management
  • Assignment of roles and permissions for administrative users

Core Device Administration

  • Distribution of applications and updates to managed devices
  • Establishment of policies and compliance configurations
  • Monitoring the operational status and activity of devices

Patch Administration & Automation

  • Planning schedules for updates and automated patch distribution
  • Testing and verifying software deployment results
  • Recommended practices for maintaining endpoint security and compliance

Reporting & Issue Resolution

  • Creation of reports detailing device status and user activity
  • Basic troubleshooting techniques for frequent endpoint issues
  • Integration of monitoring alerts for proactive management strategies

Capstone Project & Practical Tasks

  • Practical laboratory exercise: registering devices, deploying updates, and monitoring endpoints
  • Scenario-based activities designed to reinforce key concepts
  • Analysis and discussion of laboratory outcomes

Recap and Future Directions

Requirements

  • A solid grasp of fundamental IT support principles
  • Practical experience with endpoint devices and various operating systems
  • Basic knowledge of networking and device configuration procedures

Target Audience

  • IT support team members
  • Technical helpdesk representatives
  • Entry-level system administrators

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