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Course Outline

Module 1: Overview and Architecture of Microsoft Teams

  • Core Teams components and associated services
  • Teams architecture and key dependencies
  • Role-based access control and administration

Module 2: Managing Teams Collaboration Experiences

  • Creation and management of Teams, channels, and chats
  • Setting up meeting policies and user experiences
  • App integrations and lifecycle management

Module 3: Teams Phone and Voice Solutions

  • Foundations of Teams Phone and its architecture
  • Configuration of calling plans and direct routing
  • Management of devices, dial plans, and emergency calling features

Module 4: Governance, Security, and Compliance

  • Teams policies, governance models, and lifecycle strategies
  • Implementation of security and compliance configurations
  • Audit trails, reporting, and continuous compliance monitoring

Module 5: Monitoring and Troubleshooting Teams

  • Tracking Teams service health and utilization metrics
  • Diagnosing and resolving issues related to meetings, voice, and collaboration
  • Utilizing reporting tools and analytics for performance optimization

Module 6: Advanced Configuration and Integration

  • Integrating Teams with Microsoft 365 and third-party applications
  • Considerations for hybrid deployment scenarios
  • Using automation and PowerShell for Teams administration

Module 7: Exam Preparation and Certification Readiness

  • Overview of MS-721 exam objectives
  • Analysis of exam structure, format, and question types
  • Practice tests and review sessions
  • Study resources, tips, and strategies for exam success

Summary and Recommended Next Steps

Requirements

  • A solid understanding of Microsoft 365 services and administrative functions
  • Practical experience with core Microsoft Teams functionalities
  • Foundational knowledge of networking and identity concepts

Target Audience

  • Microsoft Teams Administrators
  • Collaboration System Engineers
  • IT professionals responsible for managing Microsoft 365 communications
 35 Hours

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