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 Duration 14 hours

Course Outline

1. Introduction to Communication Concepts

  • The communication process and its stages
  • The importance of verbal and non-verbal communication
  • Techniques and tools for effective interaction
  • Direct communication versus mediated communication: phone, email, and messaging apps

2. Principles of Effective Communication as a Core Element in Efficient Organizational Contacts

  • Self-analysis of your personal communication style
  • Common communication errors, their correction, and prevention
  • Communication barriers
  • Stages of building interpersonal contact

3. Conducting Effective Conversations

  • Shaping your image as both sender and receiver of messages
  • Assertively responding to objections, criticism, and praise
  • Identifying and overcoming communication barriers; active listening as a tool for effective communication; recognizing and managing factors that hinder listening and comprehension
  • The art of asking questions
  • Psychological mechanisms and techniques for influencing others

4. Intercultural Aspects of Communication

  • Basics of proxemics: distance in communication
  • Crafting messages in intercultural interactions
  • Self-expression versus intercultural perception
  • Cultural interpretation of messages
  • Cultural attitudes in daily communication and negotiations
  • Decision-making from a cultural perspective

5. Fundamental Principles of Intercultural Communication

  • Contact-oriented cultures
  • Principle-oriented cultures
  • Partnership-oriented and transactional cultures
  • Ceremonial and non-ceremonial cultures
  • Monochronic and polychronic cultures
  • Does "yes" always mean "yes"? Hidden assumptions and unspoken expectations when communicating with representatives of different cultures

6. "User Manual for Business Partners" – What to Do, What to Avoid, and Major Social Missteps

  • Cultures of Western Europe (Germany, France, Italy)
  • Cultures of former Soviet Union countries
  • American culture

7. Summary

Requirements

This course is general in nature and does not require specialized prior knowledge.

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