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Duration 14 hours
Course Outline
Comprehending Warranty Frameworks in Maximo
- Core warranty concepts and precise term definitions
- Warranty coverage at both the asset and item levels
- Aligning warranty structures with maintenance workflows
Establishing Warranty Entitlements
- Defining and configuring entitlement rules
- Linking warranties to specific assets and components
- Controlling validity dates, usage limits, and conditional parameters
Processing Warranty Claims
- Initiating warranty claims directly from work orders
- Managing routing, approval chains, and required documentation
- Tracking claim status and monitoring progress
Tracking Vendor Responses
- Recording and managing vendor communications
- Handling approvals, denials, and claim adjustments
- Incorporating vendor feedback into broader maintenance strategies
Associating Assets with Warranty Data
- Linking warranty records to hierarchical asset structures
- Managing replaced parts and swapped components
- Maintaining data accuracy across all asset records
Integration with Procurement and CM
- Connecting warranty specifics to purchasing activities
- Synchronizing change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance functions
Addressing Exceptions and Special Cases
- Managing expired or invalidated warranties
- Resolving partial claims or disputed coverage issues
- Correcting discrepancies in entitlement records
Practical Warranty Scenarios
- Executing end-to-end warranty claim processing
- Simulating vendor interactions and managing follow-ups
- Applying warranty rules to realistic maintenance cases
Conclusion and Future Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support specialists
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
