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Course Outline
Introduction
Understanding Emotional Intelligence
- Fundamental components of Emotional Intelligence
- Methods for cultivating key competencies
Managing Emotions to Boost Work Performance
- Self-awareness: Assessing your personal EQ
- Recognizing various communication styles
- Techniques for effective self-regulation
- Developing a personalized action plan to elevate your EQ
Reading and Interpreting Others' Emotions
- Practicing empathy and active listening
- Interpreting non-verbal communication signals
- Handling sensitive interpersonal situations
Building Emotional Intelligence in Teams
- Identifying the ideal team player
- Traits of high-performing teams
- Best practices for delivering and receiving constructive feedback
- Evaluating team dynamics: The Team EQ checklist
Collaborating Effectively Within Teams
- Setting shared goals and vision
- Understanding DISC behavioral styles
- Assessing your own behavioral style and preferred collaboration approach
- Promoting active participation and collaboration
Applying Emotional Intelligence in Challenging Situations
- Leading through change management
- Resolving conflict within the team
- Understanding the equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others: Motivating, inspiring, encouraging, and evaluating
- Managing professional relationships with colleagues
- Strengthening collective team emotional resilience
Summary and Conclusion
Requirements
- Practical experience collaborating within a team structure in a professional setting.
Target Audience
- Teams at every level within an organization.
- Cross-functional project groups.
7 Hours
Testimonials (3)
His teaching methods.
Rodney Wangalia
Course - Emotional Intelligence (EQ)
It was very informative.
Christopher
Course - Emotional Intelligence (EQ)
It was nice to know more about EQ