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Course Outline

Introduction

Understanding Emotional Intelligence

  • Fundamental components of Emotional Intelligence
  • Methods for cultivating key competencies

Managing Emotions to Boost Work Performance

  • Self-awareness: Assessing your personal EQ
  • Recognizing various communication styles
  • Techniques for effective self-regulation
  • Developing a personalized action plan to elevate your EQ

Reading and Interpreting Others' Emotions

  • Practicing empathy and active listening
  • Interpreting non-verbal communication signals
  • Handling sensitive interpersonal situations

Building Emotional Intelligence in Teams

  • Identifying the ideal team player
  • Traits of high-performing teams
  • Best practices for delivering and receiving constructive feedback
  • Evaluating team dynamics: The Team EQ checklist

Collaborating Effectively Within Teams

  • Setting shared goals and vision
  • Understanding DISC behavioral styles
  • Assessing your own behavioral style and preferred collaboration approach
  • Promoting active participation and collaboration

Applying Emotional Intelligence in Challenging Situations

  • Leading through change management
  • Resolving conflict within the team
  • Understanding the equation of trust

Using Emotional Intelligence to Build a Positive Workplace

  • Influencing others: Motivating, inspiring, encouraging, and evaluating
  • Managing professional relationships with colleagues
  • Strengthening collective team emotional resilience

Summary and Conclusion

Requirements

  • Practical experience collaborating within a team structure in a professional setting.

Target Audience

  • Teams at every level within an organization.
  • Cross-functional project groups.
 7 Hours

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