Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 21 hours
Course Outline
Introduction and Overview
The fundamentals and rationale of business process re-engineering (BPR)
- Achieving competitive advantage via radical process redesign
- The necessity for re-engineering
- Clarifying the scope of re-engineering
- Concentrating on core business processes
- Attaining objectives related to cost efficiency and revenue growth
Implementing the established CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying activities and information architecture
- Encouraging creative, right-brain thinking
Targeting the Customer
Investigating the customer interface
- Broadening customer roles through aggregation
- Refining customer classifications using generalisation
- Constructing a precise customer profile
Recording customer values and requirements
- Service delivery versus product provision
- Assessing customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships via the PRIDE checklist
- Evaluating the extent to which business processes fulfil customer needs
Modelling the Business Process
Identifying processes suitable for re-engineering
- Discovering core business processes
- Selecting appropriate metrics to gauge process performance
- Detecting antipatterns in business processes
- Presenting insights to senior leadership
Defining worker roles and duties
- Identifying role inconsistencies using cross-reference matrices
- Mapping business processes via UML activity diagrams
- Distributing activities among different roles
Analysing the Business Process
Detailing business processes
- Selecting the right UML tools
- Defining process scope using UML use case diagrams
- Identifying key business actors
- Modelling alternative workflows
- Recording inefficient business activities
Examining the business structure
- Reviewing organisational infrastructure
- Mapping information via class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximising the value of information technology
- Web-based technology
- Interaction within social spaces
- Designing future-resilient business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Tailoring business processes to advantage specific customer segments
- Integrating and leveraging technology opportunities
- Personalising the process
- Satisfying and surpassing customer expectations
Creating the new process using the best business practice
- Applying business patterns
- Resolving process anomalies
- Evaluating strategic alternatives
- Ensuring robust and reliable information management
Rolling Out the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Fostering continuous process improvement
- Monitoring and measuring outcomes
- Demonstrating success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
