Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction and Overview
The fundamentals of business process re-engineering (BPR)
- Driving competitive advantage through radical redesign
- Understanding the necessity for re-engineering
- Distinguishing what re-engineering entails and what it does not
- Concentrating on core business processes
- Achieving goals of cost reduction and revenue growth
Utilising the established CLAMBRE/UML framework for re-engineering
- Modelling standards: UML and BPMN
- Distinguishing customers from stakeholders
- Identifying activities and information structures
- Applying creative right-brain thinking
Focusing on the Customer
Investigating the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications via generalisation
- Developing a precise customer profile
Recording customer values and requirements
- Differentiating service provision from product supply
- Assessing customer satisfaction: quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating how well business processes meet customer demands
Modelling the Business Process
Identifying processes suitable for re-engineering
- Discovering core business processes
- Selecting appropriate metrics for evaluating process performance
- Recognising business process antipatterns
- Communicating insights to senior leadership
Defining worker roles and duties
- Detecting role inconsistencies using cross-reference matrices
- Representing business processes via UML activity diagrams
- Distributing activities among roles
Analysing the Business Process
Specifying business processes
- Choosing suitable UML tools
- Defining process scope with UML use case diagrams
- Identifying critical business actors
- Modelling alternative workflows
- Highlighting inefficient business activities
Examining the business structure
- Reviewing organisational infrastructure
- Structuring information using class diagrams
- Applying UML business stereotypes
- Establishing process architecture via communication diagrams
- Eliminating constraining structures
Redesigning the Business Process
Optimising the utility of information technology
- Web-based technology
- Engagement through social spaces
- Designing resilient future business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining boundaries between customers and processes
- Tailoring business processes to advantage specific customer segments
- Integrating and leveraging technology opportunities
- Customising the process
- Fulfilling and surpassing customer expectations
Establishing new processes based on best business practices
- Integrating business patterns
- Addressing process anomalies
- Evaluating strategic alternatives
- Guaranteeing robust and reliable information management
Deploying the Re-engineered Process
- Re-training the workforce
- Aligning metrics with customer satisfaction
- Fostering continuous process enhancement
- Tracking and measuring outcomes
- Proving success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
