Business Process Management Training Course

Introduction

• A Brief History of Process
• The Process Perspective
• Process Management
• Process Modeling Analysis & Design
• Business Process Management Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• BPM Value Proposition
• The BPM Community
• Rationale for BPM Automation
• Topology of a SOA Reference Architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• BPM vs. BPMS
• Criteria for Selecting a BPMS
• Collaboration Between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• Overview of a BPM System
• Key Terms and Concepts

Understanding Basic Concepts and Architecture

• Process Modeling
• Process Analysis
• Process Design
• Components and Structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Evolution: Data/Functions vs. Objects & Services
• Future Trends: Core Business Logic vs. Process Control
• Design Implications for Architects
• Aligning Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modeling a Process with BPMN

• The Added Value of BPMN
• Composability and Basic Services
• Promoting an Incremental and Iterative Approach
• Why Use Cases Should Drive the Project
• Declaration of Message Properties
• Utilization of Correlation Sets
• Developing Complex Parallel Execution of Activities
• Designing Concurrency
• Vendor Implementations of BPMN
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Handling Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules
• Basic Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles of Business and IT
• Business Focus in Business Rules
• Determining When a Business Rule Approach is Appropriate
• Scoping a Business Rule Project
• Key Elements of a Business Rule Project Plan
• The Role of a Business Rule Pilot
• Mining Business Rules from Code

BPM as an Enabler of SOA: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Using a Repository
• Enhancing Business Agility
• The BPM Board
• Distributing Technology White Papers

Controlling & Measuring Improvement Processes

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Organizational Performance Context
• Characteristics of an Effective Metric
• Measurement & Management Hierarchy
• Process Management: Beyond Mere Measurement
• Metrics Within Processes and Management Roles
• Key Management Questions to Answer
• Pitfalls in Process Management Efforts

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tools
• Deployment Tools
• Monitoring and Management
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Support
• BAM
• Human Workflow Solutions