ITIL® training programs use interactive, hands-on exercises to show you how to manage IT services effectively, enabling you to deliver greater value to your customers.
Empire Tower
1, South Sathorn Road,, Bangkok, thailand, 10120
Ways to get there
BTS Skytrain: Take the Silom Line and get off at BTS Chong Nonsi. The Empire is within walking distance; the building has access from the Sathorn/Naradhiwas area.
BTS Saint Louis:Saint Louis station is also nearby, around a 7-minute walk according to current location information.
BRT: Get off at BRT Sathorn. It's approximately a 2–4 minute walk to the building.
MRT:MRT Silom is another option, followed by a walk toward Sathorn.
Taxi/Grab: Give the driver: “The Empire, 1 South Sathorn Road, Sathon, Bangkok 10120.” The official building site confirms this address.
By car: The building can be accessed from Sathorn Road or Naradhiwas Rajanagarinda Road.
This instructor-led live training, conducted in Bangkok (either online or on-site), is designed for intermediate IT professionals and ICT service managers seeking to master and implement ITSM fundamentals based on ITIL 4.
By the conclusion of the course, participants will have the ability to:
Comprehend the essential concepts and structure of ITIL 4.
Apply service design and architecture methods in accordance with ITIL 4 principles.
Drive effective delivery and long-term sustainability of ICT services.
Assess real-world examples and simulate ITSM practices.
This course is tailored for professionals who currently hold an ITIL® 4 Foundation certification and are looking to refresh their expertise to align with the latest ITIL® 5 framework. It offers a streamlined and efficient pathway for transition, focusing on the critical differences, new concepts, and broadened practices introduced in ITIL® 5.
This course offers a thorough introduction to ITIL® 5, the contemporary framework for managing digital products and services in rapidly evolving environments. It builds a strong foundation for understanding how organizations generate value by combining effective service management with strategic collaboration.
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
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