Course Outline
- Key concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- ITIL and other frameworks integration
Requirements
Target Audience
This course is intended for:
- Professionals holding a valid ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the course package. This certification validates updated knowledge of the ITIL framework and supports ongoing professional development in service management.
Preparation Requirements
Participants must possess a valid ITIL® 4 Foundation certificate to enroll. No additional prior preparation is required before attending the course.
Examination Process
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing a convenient exam date.
Following the completion of the training, participants will receive detailed instructions on how to register for the exam. Scheduling is managed directly through the PeopleCert platform using an individual account. The exam is delivered online under remote proctoring. A PeopleCert proctor monitors the session via webcam and a secure connection. Prior to the start of the exam, participants are required to verify their identity and present their surroundings to ensure adherence to examination protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing Score: 65% (at least 13 correct answers)
- Materials: Closed-book exam
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
