Course Outline
- Core concepts of digital product and service management.
- Service relationships.
- The ITIL Value System (ITIL VS).
- Governance.
- ITIL Guiding Principles.
- Value chain, lifecycle activities, and ITIL management practices.
- Value streams.
- Continual improvement.
- The Four Dimensions of Product and Service Management and AI.
- Integration of ITIL with other frameworks.
Requirements
Target Audience
This course is specifically intended for:
- Individuals holding a valid ITIL® 4 Foundation certification.
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the program. This credential validates updated proficiency in the ITIL framework and advances professional growth in service management.
Participant Preparedness
Attendance requires a valid ITIL® 4 Foundation certificate. No prior preparation is required beyond meeting this certification requirement.
Assessment Procedure
Participants are provided with an exam voucher valid for six months, offering the flexibility to choose an appropriate exam date.
Following the training, instructions for exam registration will be supplied. Scheduling is managed directly via the PeopleCert platform using a personal account. The assessment is conducted online with remote proctoring. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to starting, participants must verify their identity and display their surroundings to ensure adherence to exam protocols.
Assessment Specifications
- Duration: 30 minutes.
- Format: Multiple-choice questions (20 items).
- Passing Threshold: 65% (minimum of 13 correct answers).
- Conditions: Closed-book examination.
Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
