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 Duration 28 hours

Course Outline

1. GUIDING PRINCIPLES

Explore the core tenets of user-centered design.

Gain an introduction to ISO9241 as a critical standard within the usability domain.

Distinguish clearly between the concepts of usability and user experience.

Develop the confidence to accurately identify user needs and objectives.

2. USER RESEARCH

Outline the essential components of user engagement.

Develop effective interviewing techniques for target audiences.

Differentiate between objective observation and subjective interpretation.

Collect and analyze high-quality user data.

Establish robust research techniques and methodologies.

3. ILLUSTRATING THE CONTEXT OF USE

Identify the potential user base for your product or system.

Develop product personas and interpret underlying user needs.

Clarify Hick’s Law and its relationship between interface choices and cognitive load.

Define and manage the key elements of user stories.

4. MEASURING USABILITY

Define usability through the lenses of effectiveness, efficiency, and satisfaction.

Leverage behavioral data to distinguish between strong and weak design ideas.

Utilize A/B testing to select between design alternatives.

Explain the strategic value of iterative design processes.

5. INFORMATION ARCHITECTURE

Transform unorganized information into a structured user experience.

Design a coherent flow between the user and the product or service.

Systematically organize, structure, and label content, functions, and features.

Compare and contrast implementation, mental, and conceptual models.

6. INTERACTION DESIGN

Describe various user interface design patterns with confidence.

Select appropriate interactive controls for interface design.

Articulate the concept of progressive disclosure clearly.

Differentiate interaction design from information architecture.

Emphasize the importance of consistency in user interface design.

7. VISUAL DESIGN

Create user interface designs that leverage universal visual design principles.

Critique and identify effective versus ineffective page layouts.

Select the optimal interactive controls within the interface.

Enhance research insights by applying eye-tracking methodologies.

8. INTERFACE PROTOTYPING

Evaluate different prototyping methods, such as paper and digital approaches.

Distinguish between detailed prototypes and rough sketches.

Explore multiple design solutions before committing to a specific direction.

Practically create paper-based prototypes.

9. USABILITY EVALUATION

Review Jakob Nielsen’s usability heuristics alongside other established principles.

Identify various types of usability evaluation techniques.

Document and record data obtained from usability evaluations.

Assess system usability by applying established usability heuristics.

Requirements

No specific prior requirements are necessary to enroll in and attend this course.

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