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Course Outline
Introduction to Windows 11
- Overview of available features and editions
- User interface changes and new usability enhancements
- Deployment strategies and upgrade pathways
Assisting with Windows 11 Installation
- System requirements and installation methods
- Considerations for upgrades versus clean installations
- Driver compatibility checks and updates
Diagnosing Startup and Performance Issues
- Addressing boot failures and utilizing recovery tools
- Leveraging Safe Mode, System Restore, and Startup Repair
- Monitoring performance and applying optimizations
Device and Driver Management
- Using Device Manager for driver updates and management
- Troubleshooting hardware-related issues
- Ensuring peripheral compatibility and correct configuration
Application Support and Resolution
- Procedures for installing and managing applications
- Adjusting compatibility settings and utilizing App Installer
- Common techniques for resolving application errors
Networking and Connectivity
- Configuring network settings effectively
- Troubleshooting Wi-Fi, Ethernet, and VPN connections
- Conducting network diagnostics and reviewing logs
Security and Update Management
- Configuring Windows Security and antivirus settings
- Managing firewall rules and advanced security settings
- Configuring and troubleshooting Windows Update processes
User Profile and Settings Administration
- Managing user account types and profiles
- Synchronizing settings via Microsoft accounts
- Implementing data backup and file recovery strategies
System Maintenance and Recovery
- Utilizing system reset and various recovery options
- Employing recovery drives and installation media
- Backing up and restoring data using File History and OneDrive
Conclusion and Future Directions
Requirements
- Practical experience with Windows client operating systems
- Foundational knowledge of networking concepts
- Working familiarity with Active Directory and Microsoft 365
Target Audience
- Desktop support technicians
- Help desk professionals
- IT support specialists responsible for maintaining and troubleshooting Windows-based systems
35 Hours
Testimonials (2)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me
