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Duration 14 hours (2 days)
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber classification and profile management.
- Service spectrum: voice, SMS, data, and value-added services.
- Impact of subscriber lifecycle events on signaling.
The Role of OSS and NetAct
- Functions of OSS within performance management frameworks.
- NetAct: Core objectives and architectural components.
- Data transmission pathways from network elements to NetAct.
Core Concepts in Key Performance Indicators
- KPI categorization: availability, accessibility, retainability, and integrity.
- Foundations of KPI calculation and aggregation cycles.
- Alignment of thresholds, alarms, and SLAs.
NetAct KPI Suite: Voice and Signaling
- Metrics for call setup success and drop rates.
- Signaling KPIs for SS7/Sigtran.
- Considerations for busy hour analysis and dimensioning KPIs.
NetAct KPI Suite: Data and Throughput
- Indicators for data session establishment and throughput.
- Measurement of latency, jitter, and packet loss.
- Subscriber-centric KPIs, such as per-subscriber throughput.
Analyzing KPIs and Correlating Root Causes
- Trend analysis techniques and baseline identification.
- Cross-layer KPI correlation across RAN, transport, and core networks.
- Isolating congestion, configuration errors, and hardware failures using KPIs.
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards.
- Generating and communicating reports to stakeholders.
- Strategies for alarm tuning and noise reduction.
Implementing Troubleshooting Workflows with NetAct Data
- A structured approach to troubleshooting playbooks.
- Practical exercises addressing voice call failures and data throughput issues.
- Establishing validation and closure criteria for incidents.
Operational Best Practices and KPI Governance
- Defining KPI ownership and governance structures.
- Change management and assessing KPI impact.
- Fostering continuous improvement through the KPI lifecycle.
Conclusion and Future Steps
Requirements
- A solid grasp of mobile network architecture.
- Proficiency with OSS/BSS concepts.
- Foundational understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC team members.
- Telecom planners and service assurance specialists.
