Course Outline
Introduction to Jira Service Management
- High-level overview of the platform
- Clarifying user profiles and role-based permissions
Core Essentials of Jira Service Management
- Navigating the agent workspace
- Processing and resolving requests
- Curating and maintaining the knowledge base
Backend Management in Jira Service Management
- Handling projects and issue tracking
- Interpreting workflow structures
- Leveraging security features
- Adjusting portal configurations
- Analyzing different request types
- Establishing Service Level Agreements (SLAs)
- Deploying and administering plugins
Automating Jira Service Management
- Developing automation rules for routine tasks
- Setting up triggers and associated actions
- Streamlining workflows through automation
Integrating Jira Service Management with Confluence
- Introduction to Confluence capabilities
- Linking Jira Service Management with Confluence
- Utilizing Confluence as a centralized knowledge base via Jira Service Management
External Integrations for Jira Service Management
- Connecting with Jira Software instances
- Syncing with LDAP directories
- Managing CMDB connections
Conclusion and Future Pathways
Requirements
- Foundational understanding of Jira
Target Audience
- Jira administrators
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.