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Course Outline
Introduction
- Overview of Unified Communications principles
- Introduction to CUCM v12.x capabilities
- Architectural designs and deployment models
Initial Configuration of CUCM
- CUCM installation and environment setup
- Foundational system configuration
- User account management strategies
Call Routing Basics
- Analysis of dial plans
- Implementation of route patterns
- Core call routing components
Advanced Call Routing
- Class of control (CoS) and partition management
- Time-of-day routing configurations
- Customizing routing logic for specific business needs
Features and Services
- Management of call park, pickup groups, and hunt pilots
- Deployment of call forwarding and transfer features
- Integration and configuration of voice mail services
Media Resources
- Overview of media resource types
- Configuration of conference bridges
- Administration of music on hold resources
Quality of Service (QoS)
- Fundamentals of QoS in voice networks
- Applying QoS policies within CUCM
Security in Unified Communications
- Adherence to security best practices
- Implementation of secure SIP and SRTP protocols
- Strategies for certificate management
Unified Communications Mobility
- Utilization of Mobile Connect
- Deployment of Cisco extension mobility
- Management of device mobility features
Troubleshooting and Maintenance
- Essential troubleshooting methodologies
- Procedures for CUCM backup and recovery
- Upgrades and patch management lifecycle
Summary and Next Steps
Requirements
- Fundamental knowledge of networking concepts
- Familiarity with Cisco IOS
Target Audience
- Network engineers
- IT professionals
35 Hours
Testimonials (3)
The laboratory tool and the knowledge of trainer about network solutions
Michael Angelo Angeleles - Metrobank
Course - Cisco CCNP
Good contact with the trainer
Radziszewski - EduBroker Sp. z o.o.
Course - SIP protocol in VoIP
Experience of the trainor and interaction