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Course Outline

Introduction

  • Overview of Unified Communications principles
  • Introduction to CUCM v12.x capabilities
  • Architectural designs and deployment models

Initial Configuration of CUCM

  • CUCM installation and environment setup
  • Foundational system configuration
  • User account management strategies

Call Routing Basics

  • Analysis of dial plans
  • Implementation of route patterns
  • Core call routing components

Advanced Call Routing

  • Class of control (CoS) and partition management
  • Time-of-day routing configurations
  • Customizing routing logic for specific business needs

Features and Services

  • Management of call park, pickup groups, and hunt pilots
  • Deployment of call forwarding and transfer features
  • Integration and configuration of voice mail services

Media Resources

  • Overview of media resource types
  • Configuration of conference bridges
  • Administration of music on hold resources

Quality of Service (QoS)

  • Fundamentals of QoS in voice networks
  • Applying QoS policies within CUCM

Security in Unified Communications

  • Adherence to security best practices
  • Implementation of secure SIP and SRTP protocols
  • Strategies for certificate management

Unified Communications Mobility

  • Utilization of Mobile Connect
  • Deployment of Cisco extension mobility
  • Management of device mobility features

Troubleshooting and Maintenance

  • Essential troubleshooting methodologies
  • Procedures for CUCM backup and recovery
  • Upgrades and patch management lifecycle

Summary and Next Steps

Requirements

  • Fundamental knowledge of networking concepts
  • Familiarity with Cisco IOS

Target Audience

  • Network engineers
  • IT professionals
 35 Hours

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