Customer Care in the Age of AI Training Course

This instructor-led live training in Thailand (online or on-site) is tailored for business analysts seeking to enhance and optimize their marketing and sales operations using Microsoft Dynamics 365.

By the end of this session, participants will be equipped to:

• Utilize diverse Microsoft Dynamics 365 modules to control and manage process workflows.
• Integrate the Power Platform into the Microsoft Dynamics 365 ecosystem.
• Structure common data models, such as records and segment charts.
• Automate operational processes via Microsoft Flow integration.

This instructor-led live training in Thailand (delivered online or onsite) is tailored for marketers seeking to build and optimize their sales and marketing processes using HubSpot CRM.

By the end of this session, participants will be able to:

• Utilize HubSpot’s meeting tools to organize schedules effectively.
• Enhance business operations by integrating HubSpot CRM.
• Construct detailed dashboards and reports for comprehensive data analysis.
• Streamline sales and marketing workflows through automation.

This live, instructor-led session in Thailand, offered online or onsite, is designed for business analysts aiming to harness HubSpot for product life cycle management.

By the end of the training, participants will be able to:

• Understand the distinct stages of a product life cycle.
• Apply HubSpot tools to optimize and manage the product life cycle.
• Recognize when product life cycle analysis is most beneficial for business operations.

During this instructor-led live training conducted in Thailand (either online or onsite), participants will master the usage of Odoo and initiate the development of solutions tailored to their organizations.

By the conclusion of this training, participants will be capable of:

• Installing and configuring the Odoo platform.
• Comprehending the fundamental principles of Odoo.
• Building custom Odoo modules.
• Connecting third-party tools to Odoo.
• Optimizing the utilization of Odoo’s various features.

This instructor-led live training in Thailand (available online or onsite) is designed for infrastructure engineers, system administrators, and security and support staff who aim to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This live, instructor-led course, delivered either online or on-site in Thailand, is designed for intermediate-level accountants aiming to refine their accounting processes by utilizing the full potential of the Odoo accounting module.

By the end of this program, participants will be able to:

• Gain proficiency in managing accounts payable and receivable, with a focus on automation, customization, and optimization within Odoo.
• Apply Odoo's advanced reporting functionalities to produce custom financial reports, dashboards, and analyses that inform strategic decision-making.
• Configure and manage various tax rates, legal jurisdictions, and budgetary controls with precision within the Odoo platform.
• Formulate best practices for handling sensitive financial information, configuring user permissions, and meeting audit compliance requirements.

This instructor-led live training in Thailand (available online or onsite) is tailored for intermediate-level participants aiming to gain a deep understanding of Odoo module configuration, management, and customization to support business operations.

By the end of this training, participants will have the ability to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage the Sales and Accounting modules, including the Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules to improve HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This live, instructor-led training in Thailand (online or onsite) is designed for intermediate-level professionals aiming to implement and manage the Odoo Inventory module with precision. The curriculum emphasizes the coordination of a central warehouse with multiple secondary locations, highlighting traceability and scalability.

By the end of the session, participants will be capable of:

• Structuring and managing a multi-location warehouse setup in Odoo.
• Following internal product movements and streamlining inter-warehouse transfers.
• Documenting and tracing purchase orders from intake to final distribution.
• Activating and managing traceability via serial numbers and lot codes.
• Building a scalable, well-structured inventory system that adheres to best practices.

This live, instructor-led training, available online or onsite, is tailored for end-users aiming to leverage Odoo to streamline and enhance their business operations.

By the conclusion of the course, participants will be able to:

• Understand the process of deploying an Odoo CRM system within their organization.
• Strategically plan, analyze, and map business workflows to Odoo’s capabilities.
• Integrate Odoo seamlessly with other third-party applications and tools.