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Course Outline

Introduction to Oracle Communications Billing and Revenue Management

  • Defining billing and revenue management.
  • The strategic significance of billing and revenue management in business.
  • A high-level view of Oracle BRM.
  • Navigating the Oracle BRM interface.
  • Establishing user accounts and defining roles.

Billing Process Management

  • Varieties of billing procedures.
  • The lifecycle of a billing cycle.
  • Setting billing parameters.
  • Overseeing billing operations.
  • Payment processing mechanisms.
  • Automation strategies and workflow management.

Revenue Management

  • Analyzing different revenue streams.
  • The role of revenue management in the telecommunications sector.
  • Pricing models and rating systems.
  • Supervising revenue flows.
  • Core principles of revenue recognition.
  • Applying revenue recognition policies.
  • Monitoring revenue performance through reporting.
  • Developing bespoke reports and dashboards.

Advanced Features and Optimization

  • Administering customer accounts and profiles.
  • Resolving customer inquiries and issues.
  • Structuring and managing products and services.
  • Setting up product catalogs and service bundles.
  • Connecting Oracle BRM with ERP and CRM platforms.
  • Guaranteeing uninterrupted data exchange between systems.
  • Securing data within billing and revenue management processes.
  • Adhering to industry benchmarks and regulatory standards.
  • Enhancing system performance.

Customization and Best Practices

  • Tailoring user interfaces and workflows.
  • Augmenting capabilities via add-ons and plugins.
  • Adopting best practices for billing and revenue operations.
  • Addressing frequent challenges and their solutions.
  • Utilizing Oracle support resources.

Summary and Next Steps

Requirements

  • Foundational knowledge of Oracle applications
  • Familiarity with billing and revenue management workflows

Intended Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

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