Microsoft Endpoint Configuration Manager (MECM) Training Course

Upon completing this course, you will be able to gain a solid foundation in Ansible, from installation and configuration to leveraging its core components such as Playbooks, Modules, and Inventory. You will learn to implement efficient automation tasks and execute Playbooks to streamline the management and automation of remote servers.

This instructor-led, live training in Thailand (available online or onsite) is designed for DevOps engineers, developers, and SysOps administrators who aim to fully leverage the tools and features offered by the Ansible project to advance their organization’s IT infrastructure and processes.

Additionally, participants will have the opportunity to execute complex Ansible implementations for large-scale applications, utilizing its open-source tower for enhanced DevOps management and collaboration.

Upon completion of this training, participants will be able to:

• Install and configure Ansible alongside other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project capabilities.
• Operate Ansible’s automation tools and advanced resources to achieve a CI/CD approach.
• Implement superior SysOps methods using Ansible’s collaborative features for managing larger teams.
• Improve the execution of DevOps tasks within the organization and optimize existing processes.
• Integrate Ansible with external platforms and leverage other Ansible tools for organizational benefit.

This live, instructor-led training session, available online or onsite, is designed for system operators and administrators seeking to utilize Foreman and Katello for server and infrastructure management and monitoring.

By the end of the course, participants will be able to:

• Set up Foreman to automate the provisioning and configuration of systems.
• Install Katello to deploy content management features for creating, organizing, and managing repositories.
• Track infrastructure changes using Foreman’s reporting and monitoring capabilities.

This live, instructor-led training in Thailand, offered online or on-site, is designed for system administrators looking to manage their infrastructure using Microsoft SCCM.

By the end of this program, participants will be equipped to:

• Operate the Configuration Manager console for efficient infrastructure management.
• Establish public key infrastructures to safeguard Microsoft SCCM.
• Carry out advanced application deployments and troubleshoot technical challenges.

Zammad is a modern, web-based, open-source helpdesk and customer support system. It aggregates tickets from email, chat, phone, and social media into a single queue, providing a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that keeps customer data within your infrastructure.

This live, instructor-led training (online or onsite) is tailored for intermediate support managers and system administrators who wish to replace cloud helpdesk platforms with a self-hosted, sovereign ticketing system using Zammad.

By the end of this training, participants will be able to:

• Install Zammad from packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket ingestion.
• Design workflows, escalations, and SLA timers.
• Set up role-based access, groups, and organizations.
• Integrate with knowledge base, reporting, and webhooks.

Course Format

• Interactive lectures and discussion.
• Extensive exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.