Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live instructor-led course on Thailand focuses on warehouse operations within Dynamics 365 Business Central. Learners will gain proficiency in inventory management, integrating Warehouse Insight for mobile task execution, and applying license plating techniques. It is specifically designed for teams seeking to optimize ERP workflows through practical, hands-on experience.

This instructor-led live training in Thailand (online or on-site) is tailored for business analysts seeking to enhance and optimize their marketing and sales operations using Microsoft Dynamics 365.

By the end of this session, participants will be equipped to:

• Utilize diverse Microsoft Dynamics 365 modules to control and manage process workflows.
• Integrate the Power Platform into the Microsoft Dynamics 365 ecosystem.
• Structure common data models, such as records and segment charts.
• Automate operational processes via Microsoft Flow integration.

This live, instructor-led training in Thailand (available online or onsite) is designed for individuals with beginner to intermediate experience who seek to optimize their customer service operations using Dynamics 365 Customer Service.

By the end of this program, participants will be prepared to:

• Comprehend the key features and functions of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Handle customer interactions and case management more effectively.
• Apply analytics to drive improvements in service delivery.
• Integrate Dynamics 365 Customer Service with the broader Microsoft application ecosystem.

This live, instructor-led training session, offered in Thailand (both online and onsite formats), is designed for treasury and finance professionals at the beginner to intermediate level. The goal is to solidify technical knowledge, refine report generation skills, and maximize the utility of Dynamics 365 for financial operations.

By the end of this course, learners will be able to:

• Master navigation and customization of the Dynamics 365 Finance and Operations interface.
• Efficiently create and analyze financial reports.
• Manage treasury functions such as cash flow and bank reconciliations.
• Streamline financial workflows to achieve higher operational efficiency.

This live, instructor-led training, conducted in Thailand (either online or onsite), is tailored for beginners to intermediate users aiming to achieve a thorough command of Dynamics 365 Sales. The goal is to enable participants to effectively leverage the platform to optimize their sales operations.

By the conclusion of this program, participants will be able to:

• Comprehend the fundamental features and operations of Dynamics 365 Sales.
• Establish and adjust the D365 Sales setup.
• Administer customer connections and sales pipelines via D365 Sales.
• Apply data and analytics to guide sales choices.
• Combine Dynamics 365 Sales with other tools in the Microsoft suite.

This instructor-led, live training in Thailand (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led live training, conducted in Thailand (either online or onsite), is tailored for participants at beginner to intermediate levels seeking to leverage the MS Dynamics 365 Sales Insights module for advanced sales strategies and enhanced customer engagement.

By the end of the program, participants will be able to:

• Understand the core features and benefits of the Sales Insights module.
• Utilize AI-driven analytics to boost sales performance.
• Customize and configure the module to meet distinct business objectives.
• Apply insights for lead scoring, relationship health monitoring, and pipeline optimization.
• Integrate Sales Insights with other Dynamics 365 modules and third-party applications.

This live, instructor-led session in Thailand explores the fundamental principles and practical applications of Dynamics 365 F&O. It is designed to help developers and support personnel refine their skills in customizing ERP features, integrating disparate systems, and maintaining robust solutions within a professional organizational context.