Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This instructor-led course in Thailand focuses on warehouse operations within Dynamics 365 Business Central. Learners will gain skills in managing inventory, integrating Warehouse Insight for mobile task execution, and implementing license plating. It is designed for teams seeking to optimize ERP workflows through hands-on practice.

This instructor-led live training in Thailand (online or on-site) is tailored for business analysts seeking to enhance and optimize their marketing and sales operations using Microsoft Dynamics 365.

By the end of this session, participants will be equipped to:

• Utilize diverse Microsoft Dynamics 365 modules to control and manage process workflows.
• Integrate the Power Platform into the Microsoft Dynamics 365 ecosystem.
• Structure common data models, such as records and segment charts.
• Automate operational processes via Microsoft Flow integration.

This instructor-led, live training in Thailand (online or onsite) is targeted at beginner to intermediate-level participants who aim to improve their customer service operations with Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the key features and capabilities of Dynamics 365 Customer Service.
• Configure and set up the D365 Customer Service environment.
• Effectively manage customer interactions and cases.
• Use analytics to boost service delivery.
• Connect Dynamics 365 Customer Service with other Microsoft applications.

This live, instructor-led training session, offered in Thailand (both online and onsite formats), is designed for treasury and finance professionals at the beginner to intermediate level. The goal is to solidify technical knowledge, refine report generation skills, and maximize the utility of Dynamics 365 for financial operations.

By the end of this course, learners will be able to:

• Master navigation and customization of the Dynamics 365 Finance and Operations interface.
• Efficiently create and analyze financial reports.
• Manage treasury functions such as cash flow and bank reconciliations.
• Streamline financial workflows to achieve higher operational efficiency.

This live, instructor-led training, conducted in Thailand (either online or onsite), is tailored for beginners to intermediate users aiming to achieve a thorough command of Dynamics 365 Sales. The goal is to enable participants to effectively leverage the platform to optimize their sales operations.

By the conclusion of this program, participants will be able to:

• Comprehend the fundamental features and operations of Dynamics 365 Sales.
• Establish and adjust the D365 Sales setup.
• Administer customer connections and sales pipelines via D365 Sales.
• Apply data and analytics to guide sales choices.
• Combine Dynamics 365 Sales with other tools in the Microsoft suite.

This live, instructor-led training in Thailand, offered both online and on-site, is tailored for intermediate-level customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this program, participants will be able to: connect and integrate data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot outcomes.

This instructor-led live training, conducted in Thailand (either online or onsite), is tailored for participants at beginner to intermediate levels seeking to leverage the MS Dynamics 365 Sales Insights module for advanced sales strategies and enhanced customer engagement.

By the end of the program, participants will be able to:

• Understand the core features and benefits of the Sales Insights module.
• Utilize AI-driven analytics to boost sales performance.
• Customize and configure the module to meet distinct business objectives.
• Apply insights for lead scoring, relationship health monitoring, and pipeline optimization.
• Integrate Sales Insights with other Dynamics 365 modules and third-party applications.

This instructor-led training in Thailand provides a functional insight into Microsoft Dynamics 365 F&O for Finance and Supply Chain. It addresses core configuration, vendor administration, and inventory processes, enabling advanced users to develop practical skills for real-world ERP scenarios.

This instructor-led, live training in Thailand delves into the core principles and practical basics of Dynamics 365 F&O, enabling developers and support staff to acquire hands-on skills for customizing ERP features, integrating systems, and sustaining solutions within a professional business context.