KAIZEN Training Course

Concepts

• The Value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and the Suggestion System
• Kaizen and Competition
• Process-Oriented Management vs. Results-Oriented Management

East vs. West

• Kaizen and Innovation
• Kaizen and Measurement

From Total Quality Control to Kaizen

• Quality Control — Managing the Quality of People
• Quality Control Methods: A Comparison Between Japan and the West
• Adhering to the PDCA Cycle
• Grassroots Kaizen

Practical Application

• Management-Led Kaizen
• Implementing Kaizen
• Team-Led Kaizen
• Individual-Led Kaizen

Management

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance (TPM)

Problem-Solving Methods

• Problems in Management
• Kaizen Activities and Labor Relations
• Labor and Management: Adversaries or Allies?
• The Commitment of Senior Management

Changing Corporate Culture

• The Customer: The Ultimate Judge of Quality
• Supplier Relationships and Corporate Culture Change: Challenges Faced by the West

Case Study Analysis