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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of fundamental banking modules
- SLAs, compliance standards (PCI DSS, uptime requirements)
- ITSM processes (incident, problem, and change management)
- Day 2: Java Production Essentials
- JVM architecture, memory management, and garbage collection fundamentals
- Analyzing Java exceptions
- Optimizing JVM performance for banking workloads
- Day 3: Unix Fundamentals
- File system structure and navigation techniques
- Key commands: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automation
- Day 4: Logs & Monitoring
- Interpreting transaction and audit logs
- Toolset: Splunk, ELK, and native log parsing
- Practical exercise: Diagnosing a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Platform workflows: ServiceNow, JIRA
- Escalation hierarchy (L1 → L2 → Development)
- Best practices for RCA and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Foundations of WebLogic and Tomcat
- Interpreting API failure codes (401, 500, 504)
- Addressing JDBC pool issues and timeouts
- Day 7: DB Troubleshooting
- Investigating slow queries, locks, and deadlocks
- SQL analysis tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins pipeline overview
- Analyzing release failure scenarios
- Rollback strategies and post-deployment verification
- Day 9: War Room Simulation
- Role definition: incident lead, communications, technical resolution
- Live diagnostic scenario (login failure)
- RCA formulation, war room documentation, and stakeholder reporting
- Day 10: Capstone & Review
- Recap of tools, logs, escalation, Unix, and database concepts
- Final practical challenge and assessment
- Certification and feedback discussion
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Platforms: AppDynamics/Dynatrace
- Foundations of Kubernetes (pod restarts, log analysis)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A solid grasp of core Java programming principles
- Practical experience operating within Unix-based environments
- Acquaintance with support processes in enterprise application contexts
Target Audience
- Support Engineers
- Java Developers moving into support roles
- Production Support Analysts operating in banking contexts
35 Hours
Testimonials (2)
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