Claude AI for Customer Support and Service Operations Training Course

Designed for developers already leveraging AI coding tools like Cursor, Claude Code, or Copilot, this two-day course focuses on the shift from simple assistance to autonomous task delegation. You will learn to construct a comprehensive personalisation stack—encompassing Rules, AGENTS.md, Skills, MCP, and Agents—and master the connection and creation of MCP servers. The curriculum also delves into executing parallel agent workflows and structuring effective agentic processes. This tool-agnostic content serves as the logical progression following the Foundations course.

This two-day introductory course introduces AI-assisted software development to individuals new to these tools, including those with minimal or no coding experience. It explores how these tools function, how to guide them effectively through prompting, and how to apply them to routine tasks such as building a small project from the ground up, navigating existing codebases, and evaluating outcomes. The curriculum is tool-agnostic, making it relevant for platforms like Cursor, Claude Code, and Copilot. This module serves as a prerequisite for the advanced Agentic AI Development: Advanced Workflows course.

This two-phase training initiative is tailored for software delivery teams aiming to embed AI-assisted engineering practices into their daily operations through the use of Claude Code.

This live, instructor-led training in Thailand (delivered online or onsite) targets beginner to intermediate content creators, writers, and marketers who wish to utilize Claude AI for content generation, editing, and summarization to enhance the quality of blogs, reports, and marketing assets.

By the conclusion of this program, participants will be able to:

• Utilize Claude AI for creative brainstorming and concept expansion.
• Refine writing quality through AI-assisted editing and proofreading.
• Produce summaries for long-form articles and detailed reports.
• Automate the creation of marketing copy adapted for diverse platforms.

This live training on Claude AI in Thailand empowers professionals to apply the tool effectively for data analysis and BI tasks. The curriculum covers exploratory data analysis, SQL generation, and dashboard design via natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This live, instructor-led session, held in Thailand (either online or onsite), is designed for intermediate developers and AI engineers seeking to integrate Claude AI into their systems, create intelligent chatbots, and boost software performance through AI automation.

Upon completion, participants will be proficient in:

• Utilizing the Claude AI API for application integration.
• Creating AI-driven chatbots and virtual assistants.
• Enhancing applications via AI-powered automation and NLP techniques.
• Optimizing and fine-tuning Claude AI models for diverse scenarios.

This instructor-led, live training in Thailand (online or onsite) is tailored for intermediate-level researchers, analysts, and knowledge workers who wish to harness Claude AI for processing substantial data, synthesizing information, and automating research workflows.

By the conclusion of this training, participants will be capable of:

• Leveraging Claude AI for comprehensive literature reviews and research synthesis.
• Producing effective summaries of reports, research papers, and long-form content.
• Extracting vital insights and emerging trends from both structured and unstructured data.
• Incorporating Claude AI into established research and knowledge management processes.

This live, instructor-led training session held in Thailand (accessible via online or on-site formats) is designed for beginner-level professionals eager to integrate Claude AI into their daily operations to enhance efficiency and automation.

By the conclusion of this program, participants will have acquired the skills to:

• Utilize Claude AI for the automation of repetitive tasks and the optimization of workflows.
• Improve personal and collective productivity through AI-enabled automation.
• Incorporate Claude AI into existing corporate tools and platforms.
• Enhance AI-supported decision-making and task management processes.

This live, instructor-led training in Thailand (online or onsite) is designed for senior leaders and executives aiming to utilize Claude as a strategic business assistant to improve decision-making, expedite planning, and drive competitive advantage through AI-enhanced leadership.

Claude Code is not merely an autocomplete utility but a terminal-native development agent capable of reading codebases, planning complex changes, running tests, and driving tasks from a single instruction to a completed result. This one-day workshop offers structured, hands-on experience in configuring Claude Code for real-world projects, writing effective delegations that produce reviewable outcomes, using CLAUDE.md as a persistent project memory, and connecting internal tools via the Model Context Protocol.

This live, instructor-led training in Thailand is designed for intermediate-level developers aiming to progress a project from conceptual stage to a deployed, production-ready application utilizing Claude Code.

By the conclusion of this training, participants will be equipped to:

• Set up Claude Code and effectively steer it using a CLAUDE.md file.
• Structure an application and incorporate data sources and a CMS.
• Create tests and perform QA tasks using subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This live, instructor-led training is conducted in Thailand (online or onsite) and is specifically designed for software developers and engineering teams seeking to utilize Claude Code to expedite development cycles, enhance code integrity, and automate repetitive coding tasks.

By the conclusion of this training, participants will possess the skills to install and configure Claude Code, edit multi-file codebases using natural language, leverage approval modes for control, and integrate the tool with Git and CI/CD systems.

This live, instructor-led training offered in Thailand (via online or onsite formats) is designed for beginner-level business professionals, support teams, and tech enthusiasts looking to master the fundamentals of Claude AI and integrate it into business strategies.

By the conclusion of this course, learners will be capable of:

• Recognizing the distinct capabilities and use cases of Claude AI.
• Effectively setting up and interacting with the Claude AI platform.
• Automating business workflows utilizing conversational AI technology.
• Improving customer engagement and support quality through AI-driven solutions.