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Course Outline
Foundations of Agentic AI in Business Automation
- Defining agentic AI and its significance for automation.
- An overview of tools and frameworks for creating intelligent agents.
- Enterprise applications in customer service, logistics, and marketing.
Pinpointing Automation Opportunities
- Mapping existing workflows and identifying pain points.
- Assessing feasibility and ROI for AI-driven automation.
- Establishing success metrics and integration requirements.
Architecting Agentic Workflows
- Creating task-specific agents and designing orchestration-level logic.
- Structuring prompts and logic for automation agents.
- Incorporating decision-making mechanisms and exception handling.
Integrating Agents with Core Business Systems
- Linking AI agents to CRMs, ERPs, and communication platforms.
- Leveraging Zapier, Make, or Power Automate for orchestration.
- Executing API-based integrations using Python.
Practical Application Scenarios
- Automating customer service and analyzing sentiment.
- Forecasting supply chain demand and coordinating with vendors.
- Optimizing marketing campaigns with AI-driven insights.
Governance, Security, and Monitoring
- Managing access control and data sensitivity.
- Configuring monitoring dashboards and alert systems.
- Auditing and evaluating automated decisions.
Capstone Project: Developing an Integrated AI Workflow
- Selecting a target process for automation.
- Designing and implementing the AI agent solution.
- Conducting testing, evaluation, and optimization.
Conclusion and Future Directions
Requirements
- A fundamental understanding of business workflows and process automation.
- Proficiency with Python or API-based integrations.
- Practical experience using productivity or automation tools.
Target Audience
- Product managers looking to uncover automation potential.
- Automation engineers focused on implementing AI-driven workflows.
- Business analysts designing data-informed business processes.
21 Hours
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.